Shipping Policy

How long does international delivery take?

International orders usually arrive within 7–15 business days, depending on the destination country and customs processing.

Can I track my shipment?

Yes. A tracking ID will be sent to you via email, SMS, and WhatsApp. You can use this ID to monitor your shipment and communicate with support if needed.

What if my parcel is delayed or held at customs?

We provide all necessary documentation to support customs clearance. If your parcel is delayed or returned, we will either reship it or refund your payment based on the situation.

What should I do if I receive the wrong or damaged product?

Notify us within 7 days of delivery with photos or video evidence of the damaged or incorrect product. Based on our return policy, we will arrange a replacement or provide a full refund.

Will my order be packaged discreetly?

Yes, all orders are shipped in tamper-proof, discreet packaging with no mention of the medicine name on the outside, ensuring complete privacy.